Return & Refund Policy

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Thank you for choosing MRV Electronics. We strive to provide you with the best electronic products and services. In the event that you need to return a product or request a refund, please carefully read and understand our Return & Refund Policy outlined below:

1. Returns: a. Eligibility:

   • You may be eligible to return a product if it is defective, damaged, or does not meet your expectations.

   • To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original proof of purchase.

   b. Process:

   • To initiate a return, please contact our customer support within [number of days, e.g., 7 days] from the date of delivery.

   • Our customer support will guide you through the return process, including providing instructions for packaging and returning the product.

   • Please ensure that the product is securely packaged to avoid any damage during transit.

   c. Inspection and Approval:

   • Once we receive the returned product, our quality control team will inspect it to ensure it meets the return eligibility criteria.

   • If the product passes the inspection, we will approve the return and proceed with the refund process.

2. Refunds: a. Refund Methods:

   • Refunds for eligible returns will be processed in the original payment method used for the purchase.

   • In case the original payment method is not available or applicable, we may offer alternative refund options, such as store credit.

   b. Refund Processing Time:

   • We will process the refund within [number of days, e.g., 7 days] from the date of approving the return.

   • Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

3. Non-Returnable Items:

   • Certain products may not be eligible for return due to hygiene reasons, software licensing restrictions, or other applicable regulations.

   • Non-returnable items will be clearly mentioned on the product page or during the checkout process.

4. Damaged or Defective Products:

   • In case you receive a damaged or defective product, please contact our customer support immediately.

   • We may request additional information or evidence, such as photographs or videos, to assess the damage or defect.

   • Once verified, we will arrange for a replacement or initiate a refund as per your preference and product availability.

5. Return Shipping Costs:

   • If the return is due to our error or a defective product, we will bear the return shipping costs.

   • If the return is due to reasons other than our error or a defective product (e.g., change of mind, incorrect size or color chosen), you will be responsible for the return shipping costs.

6. Non-Refundable Items:

   • Certain items, such as software licenses, downloadable content, and gift cards, are non-refundable once purchased and delivered.

7. Customer Support:

   • Our customer support team is available to assist you with any return or refund-related queries or concerns.

   • You can reach us through our website's contact form, email, or the provided helpline number during our business hours.

Please note that this Return & Refund Policy applies to products purchased directly from MRV Electronics within India. For products purchased from authorized resellers, please refer to their respective return and refund policies.

MRV Electronics reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay updated.